Fulfillment Specialist - Retail

Since 1966, when Alfred Peet opened the first Peet’s Coffee in Berkeley, California, our mission has remained the same: to achieve the perfect cup. Today, we still stubbornly follow the same practices as Alfred Peet himself: Meticulous selectivity at origin, roasting each small batch by hand, and a commitment to delivering coffee to stores obsessively fresh.

Peet’s is a fast-paced environment, at an extremely exciting time of expansion. 

This person will be responsible for the day-to-day support of Peet’s Retail Fulfillment service providers, primarily Southwest Traders and Oakland Warehouse. Responsibilities would include managing, monitoring, and holding service providers accountable to defined SLAs and ensuring a high quality and luxurious customer experience is achieved. This person would also work with the Peet’s Distribution and Procurement teams to ensure proper replenishment levels are maintained at both internal and external facilities to deliver a 98% fulfilment rate to retail coffee bars. The role requires an enthusiastic self-starter who will be ‘eyes and ears’ for the greater supply chain team when it comes to the daily retail operations. This role will provide the business with operational data used to influence process improvement initiatives designed to ensure quality and reduce costs. Strong collaboration with other members of Distribution, Retail Operations, and other cross-functional teams to develop and improve processes is a critical aspect of this role.

• Promote safety awareness and incident prevention.
• Take proactive steps to minimize risk to team members and reduce injury frequency rates.
• Display Safety Leadership through safe actions and leading by example.
• Maintain a clean and safe workplace; report and investigate all safety hazards, near misses and incidents thoroughly
• Meet all defined SLA’s defined with the business
• Monitor financial performance and make operational adjustments as required.
• Monitor Financial adjustments
• Display engaging and influential leadership to creating and maintaining a positive Brand culture in line with Company values.
• Develop effective working relationships and communication with key stakeholders
• Support and administer Safety campaigns.
• Ensure compliance with all safety policies/procedures, traffic management, incident reporting and injury management requirements
• Meet specific KPI for DIFOT, in line with overall Group KPI (DIFOT 99%)
• Meet specific vendor SLAs for On-Time Delivery and SWT Fill Rate
• Brand cost allocation accuracy
• Annual budget aligns with agreed upon delivery/billing structure

• 5 plus years of customer service / account management / Logistics / Warehouse environment, or 4-7 years of experience in Peet’s Roasting Plant with a history of consistently exceeding job expectations and acting as a role model for other employees.
• Knowledgeable in continuous improvement and quality methodologies
• Ability to communicate clearly and concisely, both orally and in writing.
• Experience in a logistics / distribution business highly desirable, preferably in the retail or FMCG industries
• Formal qualifications in logistics and/or management desirable
• Professional development in leadership desirable
• Proficient in Microsoft applications (Word, Excel, Power point)
• WMS – D365 preferable