Distribution Mgr 3PL

Job Locations US-CA-Alameda
Requisition ID
2021-6447
Job Industry
Warehouse/Roasting Plant Operations

Who We Are

Since 1966, when Alfred Peet opened the first Peet’s Coffee in Berkeley, California, our mission has remained the same: to achieve the perfect cup. Today, we still stubbornly follow the same practices as Alfred Peet himself: Meticulous selectivity at origin, roasting each small batch by hand, and a commitment to delivering coffee to stores obsessively fresh.

Peet’s is a fast-paced environment, at an extremely exciting time of expansion. 

 

This person will be responsible for the day-to- day support of Peet’s 3PL service providers across all business channels. Responsibilities would include managing the strategic accounts, defining, monitoring and holding 3PLs accountable to defined SLAs and ensuring a high quality and luxurious customer experience is achieved. The role requires an enthusiastic self-starter who will be ‘eyes and ears’ for the greater Ops team. This leader must develop great partnerships with the management teams of our 3PL partners, able to provide influence process improvement suggestions that will ensure quality and reduce costs. Strong collaboration with other members of Operations as well as working with the team to develop and improve processes is a critical aspect of this role

What You Will Do

  • Establish weekly and monthly goals for the team – including SLAs, performance metrics for 3PLs
  • Derive actionable metrics from large amounts of information from various sources and report up to their manager and other appropriate individuals within the company
  • Ensure smooth day-to- day operations with adherence to Level of Service (LOS) for on-time shipping for
  • fulfillment network partners
  • Escalate issues, as appropriate to Supply Chain Leadership with appropriate resolution
  • Identify key 3PL performance issues and work with associated departments and/or vendors to resolution
  • Support fulfillment partners’ adherence to contractual Service Level Agreements
  • Assist in the development of the long-term vision of using vendor relations to protect Peet’s customer
  • experience
  • Work cross-functionally to develop tools and training for Peet’s strategic initiatives

Who You Are

  • Previous experience managing operational teams
  • Detail-oriented with strong analytical and problem-solving skills
  • Vendor/order management experience preferred
  • Strong written and interpersonal communication skills; must be able to communicate effectively
  • Excellent written and verbal communication skills
  • High attention to detail

 

Interpersonal Competencies:

  • Ability to balance multiple priorities at once and manage time appropriately
  • Strong diplomacy skills (deliver ‘bad’ news in a constructive manner)
  • Ability to work cohesively with multiple teams; acute attention to detail and an analytical acumen are also vital to accomplish goals
  • Ability to build strong relationships with our internal and external partners

 

Experience:

  • Bachelor’s degree, preferably in Business/Logistics/Distribution
  • 7-10 years’ experience in Operations preferably managing Vendors/3PLs
  • Deep understanding of Order Management Systems

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