Sr Mgr of Operations

Since 1966, when Alfred Peet opened the first Peet’s Coffee in Berkeley, California, our mission has remained the same: to achieve the perfect cup. Today, we still stubbornly follow the same practices as Alfred Peet himself: Meticulous selectivity at origin, roasting each small batch by hand, and a commitment to delivering coffee to stores obsessively fresh.

Peet’s is a fast-paced environment, at an extremely exciting time of expansion. 

The Senior Operations Manager, under the direction of the Director of Manufacturing Operations, oversees coffee production, packaging and Shipping/Receiving of productsand works closely with safety, quality assurance and fulfillment departments to ensure safe and efficient production requirements are being met. Will be responsible for maintaining and improving the overall efficiency of equipment throughput while improving overall safety performance, producing to strict product quality guidelines and expectations, and improving service to the Customer. This position ensures improving bottom line results through department wide performance management that demonstrates a continuous improvement culture in all aspects of the operation while cultivating a cross departmental team. This is a full time, exempt position.

• Manage a team of Supervisors within the department and ensures production meets or exceeds Peet’s Quality, Safety, Food Safety & Efficiency standards. Manages performance issues or any other issues requiring improvement.
• Oversees the production process, working in collaboration with the planning department advising on improvements around the production schedule to fulfil demand while optimizing efficiencies throughout the operation
• Embed continuous improvements with the operational team and drive for Operational Excellence using stretch goals and key performance indicators (KPI) to monitor progress
• Responsible for the development and execution of the annual operational budget within areas of responsibility. Identify areas of improvement in efficiencies and waste reduction to make year on year savings
• Manage and motivate employees to achieve results through servant leadership and effective coaching. Must be an effective communicator, capable of teaching and generating results while enhancing the work environment and supporting the Company philosophy
• Responsible for the overall departments’ safety, housekeeping, quality, productivity, employee conduct and performance influencing a culture change across the whole organization
• Create in conjunction with Sr Manufacturing Engineer a rolling 3-year capital expenditure plan with estimated ROI’s covering safety, quality and efficiency projects.
• Utilize the interpersonal skills necessary to effectively lead and gain involvement of team members and ensure individual and team levels of performance exceeding goals and expectations. Develop and maintain succession plans for all areas of responsibility to ensure sustainable performance for future years

• Minimum of 5-10 years of supervisory experience in a manufacturing/production/maintenance environment and warehouse pick/pack operation with heavy employee management, collaboration with other internal departments as a managing partner. A proven track record of continuous improvement successes and efficiencies utilizing the latest Lean Manufacturing processes and techniques.
• BS degree in Manufacturing or Engineering Discipline required
• Master’s Degree or equivalent Professional qualification preferred
• Ability to communicate clearly and concisely, both orally and in writing.
• Demonstrate the ability to analyze, prioritize, plan, multi-function and manage time effectively.
• Proficient in MS Word, MS Excel, Outlook, production management tools, ERP and financial reporting systems
• Self-motivated and goal-oriented; able to work effectively under pressure with high-energy, and proactive style; brings well developed sense of urgency to all work. Must be quality minded, self-motivated, analytical and results oriented.
• Familiarity with food safety and GMP standards, including AIB, FDA and HAACP a plus