• Sr Dir IT Infrastructure

    Job Locations US-CA-Emeryville
    Requisition ID
    2018-4588
    Job Industry
    Information Technology
  • Overview

    Peet’s is seeking a Sr. Director of IT Infrastructure to be part of the team that drives concept, design, and development of our on-premise and cloud-based technology infrastructure.  This role is responsible for strategy, design, build and operations and will focus on delivery of highly reliable and scalable technology components to meet the needs of our business.

     

    Reporting to the Peet’s CIO, this IT senior leader is on point to ensure all parts of local and enterprise technology execution are delivered with high quality and positive results.  The Sr. Director IT Infrastructure will assist business partners in determining how to achieve business results quicker and more effectively through technology. This individual is responsible for understanding business direction and needs, to drive formulation of solutions and roadmaps; providing insights to technical solution capabilities, leveraging internal solutions and investigating external solutions and partner capabilities.

    Responsibilities

    Strategy & Planning

    • Lead the infrastructure strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g. ITIL) as related to the needs of the business
    • Create infrastructure roadmaps in collaboration with business and IT leaders – from SVPs to Managers.  
    • Leverages cloud-based technology strategies as a mechanism to delivery infrastructure services faster at a lower cost.
    • Takes a leadership role in shaping technology shared services aligned to the strategic direction of the company across Peet’s multiple business units.
    • Responsible to stay abreast of industry and technology trends that impact or support business partners.
    • Develop and implement forward-thinking improvements that enable I.T.’s ability to deliver more, faster, and with a higher degree of quality and business value by collaborating with the entire IT Leadership Team.
    •  

     Financial Discipline and Vendor Management:

    • Identifying the right balance of in-house versus professional services consultants to meet the demand for services
    • Negotiate favorable software and professional services contracts with reputable vendors
    • Manage complex and rapidly changing budgets
    • Drive effective governance and engagement with partners and suppliers to ensure cost effectiveness and timely deliverables
    • Analyzes and predicts trends and develops long-range plans designed to maintain the cost effectiveness and competitiveness of the corporate technology infrastructure
    • Keep informed of issues and risks across all technology organizations, anticipate impact, and mitigate risks

     

    Relationship Management

    • In conjunction with other members of the IT Leadership Team, be a trusted advisor to internal leaders by seeing the big picture and translating business strategies into actionable technology roadmaps and project plans.
    • Responsible for effective stakeholder management – to create positive relationships through management of expectations and agreed upon objectives. 
    • Ensures/participates in development of business cases, requirements, and documentation in support of proposed and approved business initiatives in collaboration with business stakeholders and key business users
    • Provides the IT Leadership Team insights to the needs and concerns of shared infrastructure.
    • Establish and manage senior level technical relationships with strategic vendors to feed the innovation process as well as ensure global delivery of initiatives.
    • Prepare strategies to increase existing and new businesses and identify appropriate vendor for all projects and manage communication for all ecommerce status projects.
    • Administer and approve all final deliveries and improvements into production operation
    • Assist business leads to review all financials of projects and analyze all key business metrics.

     

     

    Operational Management

    • Leads and promotes effective teamwork and manages the resolution of interpersonal issues, serving as a point of escalation. 
    • Establish and maintain appropriate operational tools, monitoring methods and site metrics, and reporting to determine and track needs and trends for support, issues, and capacity
    • Drive a customer service mindset measuring success using goals and metrics and infrastructure service levels for the Company’s enterprise-wide user community
    • Establish a culture of engineering excellence while maintaining a strong focus on security and operational quality
    • Leads and manages the architecture, design and implementation of the servers and network infrastructure to provide a 24x7 operation with low latency, high-availability systems
    • Is accountable for orchestrating and delivering 24 by 7 operational support for mission critical systems.
    • Coordinates closely across IT functional areas that are supporting business operations – stays aware of and actively manages when necessary, production issues, project status, delays, etc.
    • Demonstrates an in-depth knowledge of IT and the service catalog and assigned departments/business partners to identify and communicate how IT infrastructure solutions can support the achievement of short- and long-term business goals.

     

    Team Building

    • Develop high performing infrastructure professionals through ongoing opportunities for professional development, mentorship, and coaching
    • Share knowledge and best practices within the corporate infrastructure team, as well as broadly within the organization to ensure that Peet’s technology infrastructure management is highly effective and valued
    • Scale the infrastructure team, ensuring we have the right resource allocation, ratio of support and subject matter experts
    • Be an inspirational leader who can attract and retain quality people globally to the organization and develop these individuals into a cohesive team

     

    Results-orientation:

    • Gets things done, with both a short and long-term view in mind
    • Pragmatic and outcome-oriented, leveraging data to make decisions
    • Thrives in a fast paced, agile environment with exceptional organizational skills and ability to re-prioritize on a consistent basis
    • Exemplary planning and organizational skills, along with a high degree of detail orientation
    • A hands-on and adaptable leadership style with commitment to driving results



    Thought leader who can scale a business:

    • Thought leader for peers, clients, as well as team, getting to root causes of issues
    • Can play “high and low”, operating at both a strategic and tactical level as needed
    • Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments



    Collaboration focus in all interactions:

    • Provide coaching and learning opportunities to teams ensuring leading edge practices
    • Influential to executives, colleagues, and peers coming from a “we” orientation
    • Highly collaborative with the ability to build trusting relationships across a diverse and potentially global workforce.

     

    Essential Skills/Knowledge: 

    • Ability to communicate clearly and concisely
    • Broad fundamental innovation and business development knowledge
    • Considerable people management skills; capable of acting as leader, advisor, mentor, and coach
    • Strong strategic vision in areas of business, development and innovation
    • Exceptional analytical and critical thinking skills
    • Significant business and stakeholder relationship building experience
    • Responsiveness to change and leads as a change agent

     

    Essential EQ/IQ Requirements:

    • Contributes as an integral part of the senior management team of the organization
    • Accepts change and is flexible; focusing on action and outcomes
    • Makes complex decisions for tough problems; embraces collaboration and team work
    • Thrives within a fast-paced work environment; perseveres with tenacity
    • Manages multiple projects; separating mission critical from the non-strategic with minimal supervision 
    • Fearless in tackling issues and challenges as they arise; doesn’t avoid confrontation 
    • Understands the importance of the position for the success of the business
    • Embraces a spirit of hospitality with fellow employees and external members
    • Demonstrates respect and promotes a supportive environment
    • Intellectual horsepower and curiosity (highly analytic and strategic)

    Qualifications

    Skills and Professional Requirements

    • Bachelor’s degree in computer science, information systems, business, or a related discipline required; MBA highly desirable
    • 15+ years of relevant professional experience, with a minimum of 12 years in a leadership role with direct technical responsibility for infrastructure management
    • A minimum of 7 years of experience leading a team of up to 8 direct reports and 25+ individuals either direct, matrixed, or contract/managed services.
    • Experience in a vertical retail or quick service restaurant environment with knowledge of Point of Sale, Kitchen Delivery Systems and omni-channel solutions and technology is highly desireable.
    • Experience deploying best in class infrastructure methodologies including high availability and agile innovation in a consumer-facing / consumer service industry (particularly hospitality or retail) or high-volume professional services desirable
    • High level of technical understanding and competence across multiple intersecting disciplines to be able to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions.
    • Experience creating infrastructure as “a center of expertise” and “as a service”
    • Track record of regular interaction with senior-level executives
    • Expertise in negotiating complex contracts and managing outsourcing service agreement including design and tracking of Service Level Agreements (SLAs).
    • Experience with PCI, ITIL, Agile, Sarbanes-Oxley Technology Controls, and ISO27001
    • Experience in datacenter and office network designs using current best practices and tools including major cloud providers including AWS, Azure and Google Cloud.
    • Knowledge of DevOps principles and practices highly desirable 

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