• Operations Account Manager Food Service

    Job Locations US-CA-Emeryville
    Requisition ID
    Job Industry
    Food Service/Office Coffee Service
  • Overview

    Reporting to the Western Zone Operations Manager and based out of the Northern California region, the Operations Account Manager works collaboratively with the Sales team to on-board, train and quality audit our accounts to ensure alignment with Peet’s broader business goals. Accounts include business and industry foodservice accounts, college & university campuses, specialty grocery, hospitals, white tablecloth restaurants, and higher-end hotels and resorts.


    • New account set up—Works closely with the Sales Manager to ensure new accounts are set up and equipped correctly to be able to successfully start the Peet’s We Proudly Brew program.  Activities include preparing new account set up forms, initial orders, ordering marketing materials, brewing equipment and scheduling technicians for installation.
    • New account training—Is responsible for ensuring new accounts are trained fully on all aspects of our brewing programs (drip, espresso, teas, ice blends), quality standards and ordering guidelines.
    • On-going account support—Is responsible for performing regularly scheduled quality audit/business reviews, ensuring seasonal promotion sell-in and compliance, works closely with our equipment service team on all equipment related items, develops & maintains relationships with customers defining their business needs to improve their Peet’s program.  Also supports accounts with any special marketing/community building events.
    • Key Account Relationships – Builds and maintains relationships with current Key Account/Strategic partners.  Works closely with key decision makers and ensures customer satisfaction. Ability to communicate confidently with various levels of Management.
    • Organization—Maintains detailed account files including information on equipment, marketing collateral, ordering patterns, key account contacts, etc.
    • Sales Support—Works collaboratively with the sales team to support sales efforts including conducting tastings, supporting trade shows, etc.



    •  Minimum two years related service account management, sales or training experience.
    •  Account experience within the foodservice sector; knowledge of foodservice accounts in the Northern California region preferred.
    •  Specialty coffee and tea experience preferred.
    • Excellent customer service skills.
    • Ability to communicate, present & influence effectively.
    • Excellent time management skills & ability to multi-task and prioritize work.
    • Strong initiative, motivation and self-management skills.
    • Strong Word and Excel computer skills.
    • Willingness to travel regularly throughout the West Coast.



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