• Customer Experience Advocate - Seasonal

    Job Locations US-CA-Emeryville
    Requisition ID
    Job Industry
    Customer Service/Support
  • Overview

    Reporting to the Customer Service Manager, the Customer Experience Advocate is responsible for using their excellent Peet’s customer service, sales and product knowledge skills to assist customers in choosing gifts and placing their orders.  In addition, assist our recurring order customers in placing and managing their orders online.  This is a full-time position working 40 hours per week.


    • Provide excellent service to all Peet’s customers
    • Coffee, tea, and brewing equipment product knowledge and the ability to assist customers and answer their questions
    • Use selling and product knowledge skills to make “add on” suggestions to customers
    • Familiar with online promotions and weekly emails so that you can assist customers with their orders and questions
    • Use Peet’s ordering management software to process customer orders quickly, efficiently, and accurately. 
    • Engage positively with recurring order customers
    • Demonstrate positive and effective communication with customers, co-workers and managers
    • Adhere to employee guidelines and employee performance standards


    • Strong telephone and customer service skills
    • A passion for coffee and tea and willingness to share it with customers
    • Selling skills and the ability to make product suggestions to customers
    • Strong verbal and written communication skills
    • Ability to accurately type 30 words per minute and effectively resolve issues with customers in written communication.
    • Ability to prioritize and manage time efficiently
    • The ability to learn systems and processes quickly
    • Team-oriented and collaborative attitude
    • Previous call center/customer service/sales experience preferred
    • Scheduling flexibility and the ability to work some weekends


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