Reporting to the Wholesale Customer Service Manager, the Wholesale Customer Service representative is responsible for a group of business accounts resolving all b2b Customer Service related issues such as fulfillment, shipments, deliveries, returns, and service exceptions. Input customer orders and manage inventory for partners. Actively support base business to promote growth. Work directly with cross-functional business partners to ensure an exceptional Peet’s customer experience.
Manage and process customer orders, returns, exchanges, credits, order forms, and invoices